We help you

FACTON customer support


Keeping product costs under control often means reacting quickly to new situations — sometimes everyday life brings unexpected challenges.

The FACTON Support Team is there for you so that you can fully concentrate on your daily business. Our Customer Support covers functional and technical support and answers all of your questions about FACTON EPC software — over the complete lifecycle of our products.

For optimal performance, FACTON offers:

  • User Help Desk which supports users in the productive use of the FACTON costing software
  • Regular software updates
  • Quick availability of patches


Support requests

via support(at)facton.com
via +49 1805-FACTON

Further information can be found at the customer portal.

Our FACTON support team is available for your maintenance and support needs. They handle all user questions over the phone as well as through email. Support times and phone numbers are listed in your support contract.