Support and Services

You may contact FACTON Support by e-mail to support@facton.com or by phone on +49 1805 FACTON. For opening hours and response times, please refer to your contract.

FACTON Support Service Level Policies

• FACTON GmbH Support Level Policies_English [PDF; 175 KB]
• FACTON GmbH Support Level Policies_Deutsch [PDF; 135 KB]
• FACTON Inc Support Level Policies_English [PDF; 210 KB]

Support requests:

via support(at)facton.com
via +49 1805-FACTON

FACTON Professional Services General Terms and Conditions

• Professional Services General Terms and Conditions_English [PDF; 110 KB]
• Professional Services General Terms and Conditions_German [PDF; 114 KB]
  
  

Operations

You can reach the FACTON operation by e-mail at operations@facton.com.

FACTON Hosted Service Agreement

• FACTON Hosted Service Agreement_English (PDF, 221 KB)
• FACTON Hosted Service Agreement_Deutsch (PDF, 297 KB)

Enduser Licence Agreement

• Enduser License Agreement_English [PDF; 145 KB]
• Enduser License Agreement_German [PDF; 155 KB]